Study the Role of Inter-Personal Communication Skills in the Central Department of SAU’s Staff

International Journal of Social Communication Sciences

مقاله 1، دوره 01، شماره 02، آذر 2011، صفحه 5-12   

نوع مقاله: Scientific-research

چکیده

The main purpose of this research is to study the role of skills of the inter-personal communication skills of central department of Scientific and Applied University's(SAU) staff. The method of this survey is applied- oriented and data collection method is descriptive. The population of this research is all who visited the Scientific and Applied University's central department in the fourth week of Khordad 1389. It could be said that the population in this research is equal to the sample. In the other word, we can say that in this research the method of full-counting is being used. It means that at this research all 330 people have been answered to the questions. A researcher's made questionnaire is used for data gathering. Face and content -related validity was obtained by using the available sources and connoisseurs’ opinions and their validity through tentative execution and calculation of Cronbach’s Alpha Coefficient was calculated 90%. The findings of this research indicated that 34.2%  of respondents  have chosen the item '' more'', which means, they have gone to the central department more than three times in order to get sufficient and suitable answers. About 47% of the respondents have chosen the item ''average'', which show that the staff can reach to the good point through providing more suitable guides. About 41.2% of the respondents have chosen the item '' average'', which show that staff makes the feeling of satisfaction among the students.

کلیدواژه‌ها

communication skills؛ inter-personal communication؛ scientific and applied University

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