Assessing the Satisfaction of Personnel at Ports and Maritime Organization

International Journal of Social Communication Sciences

مقاله 3، دوره 01، شماره 02، آذر 2011، صفحه 21-28   

نوع مقاله: Scientific-research

چکیده

This research is conducted with the aim of assessing the satisfaction of personnel at Ports and Maritime Organization with the performance of the Public Relations Department. This is a survey research that uses questionnaires as the measurement tool and the subsequent descriptive tables and charts are developed and analyzed by the SPSS Software. The population included the personnel of the Ports and Maritime Organization at different level (around 500 men and women), out of which 367 people were available for the research. The research made use of a holistic sampling method. The findings indicated that the majority of participants are familiar, to some extent, with the performance and activities of the public relations department and trust it. They believe that this department has acted vividly on distribution of information, and that it has been successful in holding or participating in national or international exhibitions related to maritime transportation industry, sending organization news to news agencies and also commending the retired and their families, as well as holding ceremonies on various occasions. On the other hand, the personnel believe that this department has not gained much success in surveying the personnel's opinions, promoting relations inside the organization, holding internal meetings between the personnel and managers, establishing free commenting systems, commending distinguished personnel, reflecting the personnel's problems to the management level and creating better understanding among different levels, nor has it made use of the viewpoints of the personnel in its decisions. 

کلیدواژه‌ها

satisfaction؛ Productivity؛ motivation؛ Ports and Maritime Organization

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