تأثیر هوش اخلاقی مدیران بر مهارت‌های ارتباطی آنان در سازمان تأمین اجتماعی

مدیریت بهره‌وری

مقاله 6، دوره 6، 2(21)تابستان، شهریور 1391، صفحه 105-128   

نوع مقاله: علمی پژوهشی

نویسندگان

غلامرضا اسگندری¹؛ کریم اسگندری^{* 2}؛ جعفر بیک زاد³؛ شیما کردبچه⁴

¹کارشناس ارشد گروه مدیریت دولتی، واحد بناب ،دانشگاه آزاد اسلامی، بناب، ایران

²کارشناس ارشد مدیریت دولتی گرایش مالی، عضو باشگاه پژوهشگران جوان دانشگاه آزاد اسلامی، واحد بناب، بناب، ایران

³عضو هیأت علمی (استادیار) گروه مدیریت ،واحد بناب ،دانشگاه آزاد اسلامی، بناب، ایران

⁴کارشناس ارشد مدیریت مالی، عضو باشگاه پژوهشگران جوان دانشگاه آزاد اسلامی، واحد شهر ری، شهر ری، ایران

چکیده

هدف مقاله حاضر بررسی تأثیر هوش اخلاقی مدیران بر مهارت­های ارتباطی آنان در سازمان تأمین اجتماعی استان آذربایجان­شرقی می­باشد. در این پژوهش تأثیر هوش اخلاقی مدیران و ابعاد آن شامل درستکاری،­ مسئولیت­پذیری، دلسوزی، و بخشش بر مهارت­های ارتباطی مدیران مورد بررسی قرار گرفته است. جامعه­ی آماری پژوهش حاضر مدیران عالی و میانی واحدهای بیمه­ای و درمانی سازمان مورد مطالعه به تعداد  249 نفر می­باشد. حجم نمونه­ی آماری بر اساس فرمول کوکران، 151 نفر برآورد شده است. روش نمونه­گیری به صورت تصادفی طبقه­ای می­باشد. ابزار جمع­آوری اطلاعات در پژوهش حاضر پرسش­نامه­ می­باشد. روایی پرسش­نامه به صورت صوری است. پایایی پرسش­نامه توسط آزمون آلفای کرونباخ برای سؤال­های هوش اخلاقی و مهارت­های ارتباطی پرسش­نامه به ترتیب با اعتبار 838/0 و 726/0 مورد تأیید قرار گرفته است. برای آزمون فرضیه­های پژوهش از آزمون­های r پیرسون و رگرسیون دو متغیره استفاده شده است. نتایج حاصل بیانگر آن است که هوش اخلاقی مدیران و ابعاد چهارگانه­ی آن بر مهارت­های ارتباطی آنان در سازمان مورد مطالعه تأثیر دارد.

کلیدواژه‌ها

هوش اخلاقی؛ مهارت‌های ارتباطی؛ مهارت‌های شنود؛ مهارت‌های کلامی؛ مهارت‌های بازخورد

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