طراحی مدلی برای تاب‌آوری سازمانی

مدیریت بهره‌وری

مقاله 2، دوره 11، شماره 44، بهار 1397، صفحه 35-65  

نوع مقاله: علمی پژوهشی

نویسندگان

مقصود امیری¹؛ لعیا الفت²؛ کامران فیضی¹؛ محمدعلی صالحی ابرقویی ³

¹استاد؛ گروه مدیریت صنعتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی

²دانشیار؛ گروه مدیریت صنعتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی

³دانشجوی دکتری مدیریت صنعتی،دانشکده مدیریت وحسابداری،دانشگاه علامه طباطبایی

چکیده

تحقیقات نشان داده‌اند که توانایی و قابلیت سازمان‌های یک جامعه در مدیریت بحران‌ها و چالش‌ها، تأثیر قابل‌توجهی بر توانایی آن جامعه در مواجهه با بحران‌ها و کیفیت بازیابی از چالش‌ها دارد. سازمان‌ها با خدمات ضروری که در زمان‌های بحران ارائه می‌کنند، نقش بسیار مهمی در سرعت بازگشت جامعه به شرایط عادی ایفا می‌کنند. از این رو تاب‌آوری سازمانی به معنای ظرفیت سازمان در پیش‌بینی بحران، کاهش اثرات و مقاومت در برابر آسیب‌های آن، پاسخ و واکنش مناسب و نهایتاً بازیابی از شرایط بحرانی، اخیراً تبدیل به یک موضوع مهم در تحقیقات سازمانی شده است. در این راستا، این مقاله می‌کوشد، با شناسایی شاخص‌ها و ابعاد تاب‌آوری سازمانی و نهایتاً طراحی مدلی برای آن، به سازمان‌ها در دستیابی به تاب‌آوری کمک کند. روش تحقیق مورد استفاده در این پژوهش برای طراحی مدل، کیفی از نوع مرور سیستماتیک و مصاحبه با خبرگان است. مدل طراحی شده پس از تحلیل عاملی تأییدی، نهایتاً برای ارزیابی تاب‌آوری سه سازمان فعال در صنعت چرم کشور مورد استفاده قرار گرفته است. نتایج حاصل حاکی از وضعیت نامناسب سازمان‌های مورد بررسی در شاخص تاب‌آوری سازمانی و نیاز به برنامه‌ریزی جدی و دقیق برای ارتقای آن در این سازمان‌ها دارد. مدل ارائه شده قادر است پس از ارزیابی وضعیت تاب‌آوری در سازمان‌ها، نقاط قوت و ضعف آنها در این شاخص را شناسایی و پیشنهادهایی کاربردی برای کمک به تاب‌آور شدن آن‌ها‌ (و یا بهبود و ارتقای آن) ارائه کند.

کلیدواژه‌ها

تاب‌آوری؛ تاب‌آوری سازمانی؛ مرور سیستماتیک؛ تحلیل عاملی تأییدی

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