کارت امتیازی متوازن پایداردر ارزیابی سیستم های مدیریت باتکیه بر رویکردDEMATEL-FANP (مطالعه موردی: شرکت‌های گاز استان فارس)

مدیریت بهره‌وری

مقاله 5، دوره 12، 1(44)بهار، خرداد 1397، صفحه 123-156   

نوع مقاله: علمی پژوهشی

نویسندگان

مرتضی شفیعی^{* 1}؛ منصور مومنی²؛ مریم کوچک دزفولی³

¹دانشیار گروه مدیریت صنعتی،واحدشیراز، دانشگاه آزاد اسلامی، شیراز،ایران

²دانشیار گروه مدیریت صنعتی، دانشکده مدیریت، دانشگاه تهران، تهران، ایران

³کارشناس ارشد مدیریت صنعتی، واحد شیراز، دانشگاه آزاد اسلامی، شیراز، ایران

چکیده

ارزیابی سیستم­های مدیریت، از مسایل اساسی است که مورد توجه تصمیم­گیرندگان بویژه مدیران قرارگرفته است. دراین مقاله، با تکیه بر بکارگیری رویکرد توسعه پایدار شکلی نوین از رویکرد کارت امتیازی متوازن تحت عنوان کارت امتیازی متوازن پایدار بکارگرفته شده است و با استفاده از رویکردهای تصمیم‌گیری چندشاخصه به ارزیابی عملکرد سیستم­های مدیریت در حوزه مدیریت انرژی در شرکت­های گاز استان فارس می­پردازد. در این مقاله ابتدا مفاهیم توسعه پایدار به کارت امتیازی متوزان اضافه می­گردد، سپس با استفاده از دیمتل اولویت مناظر نشان داده می­شود و شبکه ساختاری روابط بدست می­آید. و در پایان با استفاده از روش تحلیل شبکه فازی به اولویت­بندی و انتخاب سیستم­های مدیریتی پرداخته می­شود. دستاورد رویکرد دیمتل نشان از آن دارد که ابعاد پایداری و فرایندهای داخلی در مقایسه با ابعاد رشد و یادگیری و ذی­نفعان از اولویت بالاتری برخوردار می­باشد. نتایج بررسی رویکرد تحلیل شبکه فازی حاکی از آن می­باشد که از میان شاخص­های مورد مطالعه ابعاد چهارگانه کارت امتیازی متوازن پایدار متوسط آموزش نیروی انسانی(بعدرشد و یادگیری)، رضایت مشتری(بعدذی­نفعان)، مسئولیت­پذیری(شاخه اجتماعی بعدپایداری)،بهره­وری(شاخه اقتصادی بعدپایداری)،ایمنی و سلامت نیروی انسانی (شاخه زیست محیطی بعدپایداری)، ومیزان مصرف انرژی(بعدفرایندهای داخلی)مهم­ترین شاخص­های بدست آمده می­باشند. سایر دستاوردها نشان می­دهد، از میان سیستم­های مدیریت در مجموع سیستم بهینه­سازی انرژی50001 در مقایسه با سایر سیستم­ها از اولویت بالاتری برخوردار می­باشد.

کلیدواژه‌ها

سیستم های مدیریت؛ کارت امتیازی متوازن پایدار؛ ارزیابی عملکرد

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