تعیین شاخص های کلیدی چابک سازی کارکنان با تأکید بر توسعه رفاه و کارکرد اجتماعی (مطالعه موردی: صنعت بهداشتی و سلولزی ایران)

مدیریت بهره‌وری

مقاله 7، دوره 12، 3(46)پاییز، آذر 1397، صفحه 179-210   

نوع مقاله: علمی پژوهشی

نویسندگان

میلاد آقائی^{* 1}؛ رضا آقائی²؛ اصغر آقائی³

¹دانشجوی دکتری مدیریت، گروه مدیریت تولید و عملیات دانشگاه علامه طباطبایی/ مربی گروه لجستیک، دانشگاه علوم انتظامی امین، تهران

²کارشناس ارشد مدیریت اجرائی، سازمان مدیریت صنعتی، تهران

³استادیار گروه لجستیک دانشکده اداری و پشتیبانی دانشگاه علوم انتظامی، دانشگاه علوم انتظامی، تهران،

چکیده

چابکی یکی از مفاهیم اساسی و کارکردی در سازمان ها و صنایعی است که در قرن حاضر فعالیت می کنند؛ سازمان هایی که در محیطی بسیار فعال و پویا در حال انجام فعالیت اند و دارای کارکردهای اجتماعی هستند که در صورت عدم پاسخ گویی سریع به آنها، بی شک از دایرۀ فعالیت و بقا باز خواهند ماند. از این رو، این تحقیق به بررسی شاخص های کلیدی مؤثر بر چابک سازی سازمان ها با تأکید بر توسعه کارکرد اجتماعی صنعت بهداشتی و سلولزی پرداخته و چهارچوبی نظری و  مفهومی را برای سازمان ها؛ بویژه صنعت بهداشتی و سلولزی ارائه می نماید. این تحقیق از نظر هدف کاربردی و از نوع توصیفی-پیمایشی می باشد و بر آن است تا با بررسی مباحث نظری مربوط به بیست سال گذشته در حوزۀ چابک سازی، شاخص های کلیدی و اثربخش چابکی کارکنان برای توسعه کارکرد اجتماعی در صنعت بهداشتی و سلولزی ایران را با استفاده از روش دلفی فازی شناسایی کند و با استفاده از تکنیک دیمتل فازی، الگویی سیستماتیک را برای مدل سازی و تأثیرگذاری شاخص ها ارائه نماید. نتایج حاصل از تحقیق بیانگر آن است که شاخص های کلیدی مؤثر بر چابک سازی کارکنان با تأکید بر توسعه کارکرد اجتماعی صنعت سلولزی ایران عیارتند از: تطابق با تغییر، انعطاف پذیری، سرعت تحویل و انجام مأموریت، بکارگیری فناوری مناسب، روزآمدی مهارت، توانمندی و چند مهارتی و پاسخ گویی سریع. از میان آنها تطابق با تغییر مؤثرترین عامل و سرعت تحویل و انجام مأموریت تأثیر پذیرترین عامل هستند.

کلیدواژه‌ها

چابک سازی کارکنان؛ رفاه و کارکرد اجتماعی؛ صنعت بهداشتی و سلولزی ایران

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