شناسایی عوامل و مؤلفه‌های مؤثر بر نظام مدیریت عملکرد سازمان های دولتی

مدیریت بهره‌وری

مقاله 14، دوره 14، 2(53)تابستان، تیر 1399، صفحه 97-118   

نوع مقاله: علمی پژوهشی

شناسه دیجیتال (DOI): 10.30495/qjopm.2020.579476.2276

نویسنده

حسین منصوری^*

استادیار،گروه مدیریت (رفتار سازمانی و مدیریت منابع انسانی)، دانشکده مدیریت و حسابداری، دانشگاه هرمزگان

چکیده

پژوهش حاضر درصدد است به شناسایی عوامل و مؤلفه­های مؤثر بر نظام مدیریت عملکرد سازمان­های دولتی بپردازد. پژوهش در قلمرو پارادایم اثبات­گرایی قرار گرفته و از حیث هدف، یک تحقیق کاربردی به­شمار می­رود. جامعه پژوهش مشتمل بر خبرگان دانشگاهی و نظام اداری بوده که 21 نفر از خبرگان در تحقیق مشارکت داشته­اند. در این مرحله، از تکنیک دلفی جهت شناسایی عوامل و مؤلفه­های تأثیرگذار بر مدیریت عملکرد استفاده گردید. نتایج حاصل از اجرای سه دور تکنیک دلفی نشان داد که 29 مؤلفه به عنوان عوامل مؤثر بر مدیریت عملکرد عمل می­کنند. به­طوری­که این مؤلفه­ها به­کمک تحلیل عاملی اکتشافی به پنج طبقه کلی دسته­بندی گردیده که 5/79% واریانس کل را تبیین می­نماید. در مرحله دوم، سازمان­های دولتی به عنوان جامعه آماری پژوهش در نظر گرفته شدند. حجم نمونه بر اساس جدول مورگان و کرجسی، 108 سازمان به دست آمد. در تدوین ابزار گردآوری داده­ها، اعتبار محتوایی با نظر خبرگان احصاشده و اعتبار سازه نیز با استفاده از تحلیل عاملی تأیید شد. پایایی سنجه نیز به روش آلفای کرونباخ با ضریب 846/0 محاسبه و مورد تأیید قرار گرفت. جهت تجزیه و تحلیل داده­ها از تحلیل عاملی تأییدی، شاخص­های نیکویی برازش، آزمون فرض، تحلیل واریانس و آزمون تعقیبی بونفرونی به کمک نرم­افزارهای اس.پی.اس.اس و ایموس استفاده شد. نتایج نشان داد که پنج دسته عوامل کلی        1) منابع انسانی، 2) خدمت به ارباب رجوع، 3) رهبری، 4) تحول سازمانی و 5) فرهنگ و ارزش ها بر مدیریت اثربخش عملکرد سازمان­های دولتی تأثیرگذار است.

کلیدواژه‌ها

ارزیابی عملکرد؛ مدیریت عملکرد؛ مدیریت منابع انسانی؛ تکنیک دلفی؛ سازمانهای دولتی

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