الگوی توانمندی دولت الکترونیک بر ارتقاء اعتماد سازمان و نقش تعدیل‌گر مسئولیت ‎پذیری اجتماعی سازمان

مدیریت دانش در ورزش

مقاله 3، دوره 2، شماره 1، خرداد 1401، صفحه 24-36   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.30495/kmsj.2021.685995

نویسندگان

عادله صادقی مقدم¹؛ فریده اشرف گنجویی^{* 2}؛ فرشاد تجاری²

¹گروه مدیریت ورزشی، دانشکده تربیت بدنی و علوم ورزشی، دانشگاه آزاد اسلامی تهران مرکزی

²گروه مدیریت ورزشی، دانشکده تربیت بدنی و علوم ورزشی، دانشگاه آزاد اسلامی واحد تهران مرکزی، تهران، ایران

چکیده

هدف مطالعه حاضر، تعیین الگوی توانمندی دولت الکترونیک بر ارتقاء اعتماد سازمان و نقش تعدیل گر مسئولیت‎ پذیری اجتماعی در کارشناسان وزارت ورزش و جوانان می باشد. این مطالعه توصیفی - همبستگی بر روی 110 نفر از کارشناسان وزارت ورزش و جوانان که بصورت تصادفی ساده انتخاب شده بودند، انجام شد. ابزار مورد استفاده، پرسشنامه های جمعیت شناختی، دولت الکترونیک، اعتماد سازمانی و مسئولیت پذیری اجتماعی سازمان بوده است. روایی صوری محتوا به روش کیفی و همگرایی پرسشنامه ها و پایایی به روش همسانی درونی با محاسبه ضریب آلفا کرونباخ به مقدار 8/0 و پایایی مرکب تایید شد. داده‌های جمع آوری شده، در نرم افزارهای اس پی اس اس نسخه 18، و پی ال اس نسخه 23 تحلیل شد. مقادیر آماره t برای ارتباط دولت الکترونیک با اعتماد سازمانی با نقش تعدیلگر مسئولیت پذیری اجتماعی به مقدار 34/18 مثبت بوده و معنادار گزارش شد. مقادیر ضرایب استاندارد مسیر دولت الکترونیک بر مسئولیت پذیری اجتماعی، مسئولیت پذیری اجتماعی بر اعتماد سازمانی و دولت الکترونیک بر اعتماد سازمانی با واسطه مسئولیت‌ پذیری اجتماعی514/0 مثبت گزارش شد. همبستگی مثبت و معنادار بین توانمندی دولت الکترونیک بر ارتقاء اعتماد سازمانی وجود دارد. متغیر مسئولیت پذیری اجتماعی در رابطه بین توانمندی دولت الکترونیک بر اعتماد سازمانی نقش تعدیلگر نسبی را ایفا می کند.

کلیدواژه‌ها

توانمندی دولت الکترونیک؛ اعتماد نهادی سازمانی؛ مسئولیت پذیری اجتماعی کارشناسان

مراجع

Dargahi, H., & Moammaei, H. (2020). Investigating Relationship between Managers’ Ethical Leadership with Social Responsibility and Organizational Trust in Tehran University of Medical Sciences Hospitals Clinical Laboratories. Journal of Laboratory and Diagnosis, 12(47), 48–61. http://labdiagnosis.ir/article-1-393-en.html (Persian).

Darwazeh, S., Khrisat, D., & Al Dajah, S. (2016). Effect of application of E-government on the staff performance in the greater Amman municipality a field study. Research in Business and Management, 3(2), 19–40. https://doi.org/10.5296/rbm.v3i2.9640

de Jong, M. D. T., & van der Meer, M. (2017). How does it fit? Exploring the congruence between organizations and their corporate social responsibility (CSR) activities. Journal of Business Ethics, 143(1), 71–83. https://doi.org/10.1007/s10551-015-2782-2

Dietz, G., & Hartog, D. N. Den. (2006). Measuring trust inside organizations. Personnel Review, 35(5), 557–588. https://doi.org/10.1108/00483480610682299

Drucker, P. F. (1979). MANAGEMENT – An abridged and revised version of Management: Tasks, Responsibilities, Practices by Peter F Drucker - Paperback - Reprint - 1979 - from Syber’s Books ABN 15 100 960 047 (SKU: 0265482). Pan. https://www.biblio.com/book/management-150-abridged-revised-version-management/d/882769213

Ellonen, R., Blomqvist, K., & Puumalainen, K. (2008). The Role of Trust in Organisational Innovativeness. European Journal of Innovation Management, 11(2), 160–181. https://doi.org/10.1108/14601060810869848

Farhang, A., Siadat, S. A., Molavi, H., & Hoveida, R. (2010). Study of Factoral Structure of Organizational Trust and its Indices Relation with Organizational Learning in Southeast Public Universities. Quarterly Journal of Research and Planning in Higher Education, 16(1), 111–130. http://journal.irphe.ac.ir/article-1-761-en.html (Persian).

Galbreath, J. (2010). How does corporate social responsibility benefit firms? Evidence from Australia. European Business Review, 22(4), 411–431. https://doi.org/10.1108/09555341011056186

Ghadami, M., & Kowsar, Z. (2012). The Relationship between E-Government and Organization Social Responsibility. Management Studies in Development and Evolution, 22(71), 75–104. https://jmsd.atu.ac.ir/article_217.html (Persian).

Glavas, A. (2016). Corporate Social Responsibility and Organizational Psychology: An Integrative Review. Frontiers in Psychology, 7(144), 1–13. https://doi.org/10.3389/fpsyg.2016.00144

Karimian, M. V., Sardari, A., & Silavi, I. (2015). A Study of Relationship between Intentions to E-Government with Organization Agility. Journal of Development Evolution Management, 22, 37–44. http://www.jdem.ir/article_488.html (Persian).

Khan, S., Umer, R., Umer, S., & Naqvi, S. (2021). Antecedents of trust in using social media for E-government services: An empirical study in Pakistan. Technology in Society, 64(101400), 101400. https://doi.org/10.1016/j.techsoc.2020.101400

Khosrozadeh, M., Hosseini, M., Kashaninia, Z., Sedghi Goyaghaj, N., & Amini, M. (2016). The correlation between organizational justice and job satisfaction among nurses. Health Promotion Management, 5(2), 1015. http://jhpm.ir/article-1-587-fa.html (Persian).

Kim, S. (2019). The process model of corporate social responsibility (CSR) communication: CSR communication and its relationship with consumers’ CSR knowledge, trust, and corporate reputation perception. Journal of Business Ethics, 154(4), 1143–1159. https://doi.org/10.1007/s10551-017-3433-6

KPGM International. (2013). The KPMG survey of corporate responsibility reporting 2013. https://www.researchgate.net/publication/280712152_The_KPMG_Survey_of_Corporate_Responsibility_Reporting_2013

Lee, O. K., Sambamurthy, V., Lim, K. H., & Wei, K. K. (2015). How does IT ambidexterity impact organizational agility? Information Systems Research, 26(2), 398–417. https://doi.org/10.1287/isre.2015.0577

Mahmoudi, O. (2015). The impact of E-government on organizational agility: Case study of governmental banks in Iran. International Journal of Management, Accounting and Economics, 2(10), 1–20. http://www.ijmae.com/article_117730.html

Mensah, I. K., & Adams, S. (2020). A Comparative Analysis of the Impact of Political Trust on the Adoption of E-Government Services. International Journal of Public Administration, 43(8), 682–696. https://doi.org/10.1080/01900692.2019.1645687

Mohammad Shafiee, M., & Ahmadzadeh, S. (2017). The impact of organizational agility and corporate social responsibility on brand image. Journal of Brand Management, 4(1), 41–78. https://bmr.alzahra.ac.ir/article_3448.html?lang=en (Persian).

Mozes, M., Josman, Z., & Yaniv, E. (2011). Corporate social responsibility organizational identification and motivation. Social Responsibility Journal, 7(2), 310–325. https://doi.org/10.1108/17471111111141558

Nasiri Valikbani, F. (2014). The relationship between perceived organizational protection of urban management with social responsibility and municipal employees’ job performance of Hamadan. Journal of Urban Economics and Management, 2, 97–108. https://www.sid.ir/en/journal/ViewPaper.aspx?ID=420305 (Persian).

Nekuzad, N., Ahmady, S., Hisseini, M., & Mohammadkhani, K. (2019). Related factors using electronic health literacy: A systematic review. Journal of Health Promotion Managment (JHPM), 8(1), 53–63. http://jhpm.ir/article-1-995-fa.html (Persian).

16. Shannak, R. (2013). The impact of E-government implementation on the organizational structure: The case of Jordan. Perspectives of Innovations, Economics and Business, 13(1), 5–16. https://doi.org/10.15208/pieb.2013.01

Panwar, R., Han, X., & Hansen, E. (2010). A demographic examination of societal views regarding corporate social responsibility in the US forest products industry. Forest Policy and Economics, 12(2), 121–128. https://doi.org/10.1016/j.forpol.2009.09.003

Ramli, R. M. (2017). E-government implementation challenges in Malaysia and south Korea: A comparative study. The Electronic Journal of Information Systems in Developing Countries, 80(1), 1–26. https://doi.org/10.1002/j.1681-4835.2017.tb00591.x

Rezaei, M., & Yaghoubi, E. (2016). E-Government: A new model of public service and administrative reform. Urban Management Quarterly, 14(41), 247–265. https://www.magiran.com/paper/1500255

Safitri, E. M., Susanto, T. D., Hadiwiyanti, R., & Pratama, A. (2020). How IT support a government organization’s agility to respond citizen’s changing needs? Literature review. Journal of Physics: Conference Series, 1569, 1–6. https://doi.org/10.1088/1742-6596/1569/2/022040

Shen, J., & Benson, J. (2016). When CSR is a social norm: How socially responsible human resource management affects employee work behavior. Journal of Management, 42(6), 1723–1746. https://doi.org/10.1177/0149206314522300

Shirazi, A., & Ahmadi Zahrani, M. (2015). Surveying the Relationship of Ethical Organization Climate to Organizational Trust and Organizational commitment of High School Teachers in Esfahan. Journal of New Approaches in Educational Administration, 5(20), 41–64. http://jedu.miau.ac.ir/?_action=article&au=15560&_au (Persian)

Shirazi, A., Khodaverdian, E., & Naeemi, M. (2013). The effect of organizational trust on organizational citizenship behaviors (Case of: North Khorasan Gas Company). Transformaion Management Journal, 4(7), 133–154. https://doi.org/10.22067/pmt.v4i7.19470 (Persian).

Smith, P. A., & Birney, L. L. (2005). The Organizational Trust of Elementary Schools and Dimensions of Student Bullying. International Journal of Educational Management, 19(6), 469–485. https://doi.org/https://doi.org/10.1108/09513540510617427

Soltani, M., Nejat, S., & Jafari, K. (2016). Exploring the effects of CSR on organizational commitment: the mediating role of corporate culture. Organizational Behavior Studies Quarterly, 4(15), 172–145. http://obs.sinaweb.net/article_18884.html?lang=en (Persian).

Tallon, P. P., Queiroz, M., Coltman, T., & Sharma, R. (2019). Information technology and the search for organizational agility: A systematic review with future research possibilities. Journal of Strategic Information Systems, 28(2), 218–237. https://doi.org/10.1016/j.jsis.2018.12.002

Torres, L., Pina, V., & Royo, S. (2005). E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, 29(5), 531–553. https://doi.org/10.1108/14684520510628918

Twizeyimana, J. D., & Andersson, A. (2019). The public value of E-government – A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001

Weerakkody, V., El-Haddadeh, R., Sivarajah, U., Omar, A., & Molnar, A. (2019). A case analysis of E-government service delivery through a service chain dimension. International Journal of Information Management, 47, 233–238. https://doi.org/10.1016/j.ijinfomgt.2018.11.001

Yu, M. C., Mai, Q., Tsai, S. B., & Dai, Y. (2018). An empirical study on the organizational trust, employee-organization relationship and innovative behavior from the integrated perspective of social exchange and organizational sustainability. Sustainability, 10(3), 864–878. https://doi.org/10.3390/su10030864