نقش جایگاه اجتماعی ارزش ویژه برند بر تداعیات مشتری از برند مجموعه‌های فرهنگی ورزشی آبی

مطالعات جامعه شناختی در ورزش

دوره 2، شماره 3 - شماره پیاپی 4، مهر 1401   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.30486/4s.2022.1957642.1041

نویسندگان

زهرا امینی روشن؛ الهام خوش بخت احمدی؛ سید مرتضی عظیم زاده^*

گروه مدیریت ورزشی، دانشکده علوم ورزشی، دانشگاه فردوسی مشهد، مشهد، ایران.

چکیده

هدف: پژوهش حاضر با هدف بررسی نقش جایگاه اجتماعی ارزش ویژه برند بر تداعیات مشتریان از مجموعه‌های فرهنگی ورزشی آبی شهرستان بیرجند به انجام رسید.
روش‌شناسی: این پژوهش از نظر روش تحقیق، توصیفی از نوع همبستگی می‌باشد. جامعه تحقیق شامل مشتریان مجموعه‌های آبی بود که از بین آن‌ها تعداد 384 نفر به صورت تصادفی _ طبقه‌ای به عنوان نمونه انتخاب شدند. برای جمع‌آوری داده‌ها پرسشنامه محمدی (1390) بکار گرفته شد و بمنظور تجزیه‌وﺗﺤﻠﯿﻞ داده‌ﻫﺎ از ﺿﺮﯾﺐ ﻫﻤﺒﺴﺘﮕﯽ پیرسون، آزمون فریدمن و رگرسیون استفاده شد؛ همچنین فرضیه‌های تحقیق با استفاده از نرم‌افزار اس.پی.اس.اس 25 مورد تجزیه و تحلیل قرار گرفتند. ابعاد ارزش ویژه برند در این پژوهش شامل برجستگی برند، عملکرد برند، قضاوت برند، احساسات برند، هم‌نوایی برند و تصویرسازی برند است.
یافته‌ها: نتایج به دست آمده از این تحقیق نشان داد که جایگاه اجتماعی ارزش ویژه برند و ابعاد آن بر تداعیات مشتری از برند در مجموعه‌های فرهنگی ورزشی آبی شهرستان بیرجند تاثیرگذار است و در بین ابعاد ارزش ویژه برند، بعد عملکرد برند بیشترین همبستگی را با تداعیات مشتری از برند دارد.
نتیجه‌گیری: در بازار امروز، تداعیات ذهنی مشتریان از برند با موفقیت و ماندگاری آن برند ارتباط داشته و دارای جنبه رقابتی است، خصوصا در بازارهای صنعتی که مشتریان وفادار می‌توانند حیات یک شرکت را تضمین کرده و یا آن را به نابودی بکشانند بطورکلی هر چه مشتریان نسبت به برند، تداعیات مثبت بیشتری داشته باشند ارزش ویژه برند و جایگاه اجتماعی آن افزایش می‌یابد زیرا مشتریان استفاده از آن برند را به دوستان وآشنایان خود توصیه می‌کنند.

کلیدواژه‌ها

برند؛ ارزش ویژه برند؛ ابعاد ارزش ویژه برند؛ تداعیات برند؛ مجموعه آبی

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