بررسی تأثیر سیستم‌های کاری با عملکرد بالا بر بهره‌وری نیروی کار در شرکت‌های خدماتی کوچک و متوسط: نقش واسط سرمایه اجتماعی و ترکیب و تبادل دانش

مدیریت بهره‌وری

دوره 16، 4(63)زمستان، دی 1401، صفحه 83-109   

نوع مقاله: علمی پژوهشی

شناسه دیجیتال (DOI): 10.30495/qjopm.2020.1880527.2649

نویسندگان

ایمان حکیمی^{* 1}؛ مرتضی مرادی²؛ عباس شول³

¹استادیارگروه مدیریت بازرگانی و مدیریت IT، دانشگاه پیام نور، تهران، ایران.

²دانشیار گروه مدیریت دولتی، دانشگاه پیام نور، تهران، ایران

³دانشیارگروه مدیریت صنعتی، دانشگاه ولی عصر (عج)، رفسنجان، ایران

چکیده

هدف از مطالعه حاضر بازگشایی جعبه سیاه چگونگی تأثیر سیستم‌های کاری با عملکرد بالا بر بهره‌وری نیروی کار از طریق تبیین نقش میانجی ترکیب و تبادل دانش و سرمایه اجتماعی در این رابطه است. جامعه آماری پژوهش را مدیران و کارکنان شرکت‌های ارائه‌دهنده خدمات حرفه‌ای در کلان‌شهر تهران در سال 1397 تشکیل می‌دهند. برای جمع‌آوری داده‌ها تعداد 800 پرسشنامه استاندارد به شیوه نمونه‌گیری تصادفی و به‌صورت حضوری و یا از طریق ایمیل بین کارکنان جامعه^ء هدف توزیع و تعداد 461 پرسشنامه^ء کامل (57/6)  درصد) بازگشت داده شد. پس از تأیید روایی و پایایی داده‌های جمع‌آوری شده، فرضیه‌های پژوهش با استفاده از مدل‌سازی معادلات ساختاری و با کمک نرم‌افزارهای SPSS و SmartPLS2 مورد بررسی قرار گرفت. یافته‌ها نشان می‌دهد که سیستم کاری با عملکرد بالا تأثیر مثبتی بر بهره‌وری نیروی کار دارد. علاوه بر این، شواهد حاکی از تأیید نقش میانجی سرمایه اجتماعی (با شدت تأثیر 0/48) و ترکیب و تبادل دانش (با شدت تأثیر 0/22) در ارتباط سیستم‌های کاری با عملکرد بالا - بهره‌وری نیروی کار است. همچنین می‌توان استدلال نمود که سرمایه اجتماعی نیز تأثیر مثبت و معناداری بر توسعه قابلیت‌های فرآیندی ترکیب و تبادل دانش در سازمان‌های مورد مطالعه دارد.

کلیدواژه‌ها

سیستم کاری با عملکرد بالا؛ ترکیب و تبادل دانش؛ سرمایه اجتماعی؛ بهره‌وری نیروی کار

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