طراحی مدل جامع ارزیابی عملکرد همراه با بهبود قدرت تفکیک پذیری واحدهای تصمیم در تحلیل پوششی داده ها به اتکاء سیستم استنتاج فازی

مدیریت بهره‌وری

دوره 17، 4(67)زمستان، دی 1402، صفحه 23-58   

نوع مقاله: علمی پژوهشی

شناسه دیجیتال (DOI): 10.30495/qjopm.2022.1941011.3232

نویسندگان

نوید شریفی¹؛ مقصود امیری^{* 2}؛ لعیا الفت²؛ امیر یوسفلی³

¹دانشجوی دکتری گروه مدیریت صنعتی ، دانشکده مدیریت و حسابداری ،دانشگاه علامه طباطبایی،تهران،ایران

²استاد گروه مدیریت صنعتی،دانشکده مدیریت و حسابداری ، دانشگاه علامه طباطبائی،تهران،ایران

³استادیار گروه مهندسی صنایع،دانشکده فنی ، دانشگاه زنجان، زنجان، ایران

چکیده

استفاده از مدل تحلیل پوششی داده‌ها-برای ارزیابی عملکرد و رتبه بندی سازمان‌ها- در حال گسترش است. یکی از چالش‌های مهم این مدل، کاهش قدرت تفکیک پذیری واحدهای تصمیم‌گیر در مواجهه با تعداد زیاد ورودی و خروجی است؛ بنابراین هدف پژوهش، توسعۀ مدل جامع ارزیابی عملکرد همراه با بهبود قدرت تفکیک پذیری واحدهای تصمیم‌گیر است. در این راستا از کارت امتیازی متوازن برای شناسایی شاخص‌های جامع استفاده شد.  برای اولین بار-به‌طور همزمان-از دو رویکرد عینی و ذهنی مبتنی بر تحلیل عاملی و سیستم استنتاج فازی برای کاهش شاخص‌ها و بهبود قدرت تفکیک پذیری واحدهای تصمیم‌گیر استفاده شد. پژوهش از حیث روش‌، توصیفی-تبیینی و از لحاظ جهت گیری تحقیق، کاربردی-توسعه ای است. جامعۀ آماری-برای شناسایی شاخص‌های ارزیابی عملکرد و تدوین قوانین استنتاج فازی-خبرگان مؤسسات آموزش عالی شهرستان سمنان بوده است. همچنین بیست و چهار مؤسسه آموزش عالی شهرستان سمنان برای تست مدل انتخاب شدند. ابزارگردآوری داده‌ها دو پرسشنامه محقق ساخته است. روایی پرسشنامه‌ها به ترتیب توسط روایی محتوا و سازه مورد تأیید قرارگرفت. همچنین پایایی پرسشنامه‌ها به ترتیب به استناد مقدارآلفای کرونباخ و پایایی ترکیبی بیشتر از 0.7مورد تایید است. دستاورد پژوهش را می‌توان طراحی مدل تلفیقی با رویکردهای عینی و ذهنی برای بهبود قدرت تفکیک پذیری واحدهای تصمیم‌گیر دانست. در این خصوص 26 شاخص شناسایی شد و توسط تحلیل عاملی به 8 سازه تقلیل یافت. همچنین با اتکا به سیستم استنتاج فازی طراحی شده،سازه‌ها نمره دهی شدند. نتایج نشان داد:قدرت تفکیک پذیری واحدهای تصمیم‌گیر توسط مدل پیشنهادی در مقایسه با دیگر مدل‌های مرسوم مبتنی بر رویکردهای عینی و ذهنی بیشتر بوده به طوری‌که تعداد واحدهای کارا در مدل پیشنهادی به 10 مورد کاهش یافته است. همچنین منتج از نتایج آزمون کروسکال- والیس و محاسبه انحراف معیارنمرۀ کارایی؛ مدل پیشنهادی به ترتیب با کسب میانگین رتبه 48.29 و کسب پراکندگی 0.221دارای رتبه کارایی کمتر و پراکندگی نمره کارایی بیشتر نسبت به سایر مدلها  است  که تأییدی بر بهبود قدرت تفکیک پذیری مدل پیشنهادی می باشد.

کلیدواژه‌ها

تحلیل پوششی داده‌ها؛ سیستم استنتاج فازی ممدانی؛ کارت امتیازی متوازن؛ مؤسسات آموزش عالی

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