Evaluating the Performance of the Organization based on the Total Quality Management CSF s and Knowledge Management CSFs; The case of MSL company

Journal of System Management

مقالات آماده انتشار، پذیرفته شده، انتشار آنلاین از تاریخ 01 دی 1402

نوع مقاله: Research Paper

شناسه دیجیتال (DOI): 10.30495/jsm.2023.1997100.1880

نویسندگان

Hadi Shirouyehzad^{* 1}؛ Neda Irannejad²؛ Arash Shahin³

¹Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran

²Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran.

³Department of Management, University of Isfahan, Isfahan, Iran

چکیده

This study aims to analyze and identify critical success factors of Total Quality Management (TQM) for evaluating organizational performance using a framework based on the Knowledge Management (KM) approach. Initially, the study determines the success factors of TQM and KM by reviewing research history, and then assesses the significance and performance of each factor through questionnaires. Data mining algorithms are used to cluster the factors, and a Data Envelopment Analysis (DEA) model is employed to evaluate the organizational performance by considering the success factors of KM as inputs and success factors of TQM as outputs. The Return-to-Scale (RTS) variable model is used to calculate the performance indicator for the organization. The study reveals that, while KM and TQM have some differences rooted in their distinct focus, they also have many similarities that can complement each other if properly planned.

کلیدواژه‌ها

Total Quality Management؛ Knowledge Management؛ Critical Success Factors؛ Data Envelopment Analysis؛ Importance-Performance Analysis

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