Study of Relationship Among Personal Characteristics with Job Burnout and Personnel’s Deviant Behaviors

Journal of System Management

مقاله 5، دوره 2، شماره 2، تیر 2016، صفحه 65-80

نوع مقاله: Research Paper

نویسنده

Mehdi Roghani^*

Department of Industrial Management, Omidiyeh Branch, Islamic Azad University, Omidiyeh, Iran

چکیده

Abstract The purpose of this research is the study of relationship
among personal characteristics with job burnout and deviant
behaviors of personnel’s of National Iranian Gas Company’s (NIGC)
first region in which statistical populationincludes 100 personnel’s of
this company that is done in the year 1392. 80 personnel are considered
as research sample according to Cochran Sampling Selection Table in
order to run questionnaire. Research instruments include job burnout
questionnaire (Measles and Jackson, 1981), Neo personal characteristics
questionnaire (McCrea and Costa, 1985), a 60-question form and an 8-
question deviant behaviors questionnaire (Bent and Robinson, 2000)
which has adequate validity and stability. Data gathered from questionnaires
are studied through Prison’s Correlation Coefficient Test and
regression analysis, simultaneously. Results show that there is a significant
relation among mental suffering with depersonalization, emotional
exhaustion, individual failure and deviant behaviors (P < 0.01). In
addition, there exist another significant relation between emotional exhaustion
and deviant behaviors (P < 0.01). In addition, the results of
regression analysis shows that mental suffering is the best factor for
predicting deviant behavior and job burnout (P < 0.01).

کلیدواژه‌ها

personal characteristics؛ job burnout؛ deviant behaviors

مراجع

[1] Abtahi, S. H. (1370), Management and Emotional Stresses, Management
Science Magazine, Vol. 12.
[2] Smith, E., Hoxema, N., Rikson, F., and Loftos, B. (1386), Background of
Hilgard & Etickson Psychology, Translated by M. Saatchi et al., Second
Edition on Month Day, Gap Publication.
[3] Argami, Sh. and Pouya, M. (1385), Fundamentals of Safety in Industry
and Services. First Edition. Hamadan: Fanavaran Publication, P: 260.
[4] Basharat, M. (1386), Study of Relationship Between Character Aspects
and Excitement Intelligence. Psychological and Educative Studies, Vol. 8,
79-94.
[5] Beheshti, S. (1370), Study of Effective Factors on Job Stresses of Professors of University of Isfahan, Faculty of Educative Science, University of
Isfahan.
[6] Lorence, P., John, E., and Oliver, P. (1381), Character, Theories and
Researches, Translated by: M. J. Javadi, P. Kadivar, Aeezh publication,
Tehran.
[7] Habaibi, A. and Alizadeh, M. (1383), Practical Safety and Performance
Factors in Industry. First Edition. Hamadan: Fanavaran Publication, P:
420.
[8] Khakpour, R. (1376), Study on Amount of Prevalence of Job Burnout
Among Psychologists, M. S. Thesis, Faculty of Psychology, Islamic Azad
University of Roudehen.
[9] Haghshenasi, H. (1385), Considering Five Factors of Properties of Character,
Shiraz, University ofMedical Science of Shiraz University Publication.
[10] Khodadadi, F. (1383), Study of Relation Among Character and Job Properties
of Personnel with Their Organizational Commitment in Water and
Power Organization of Ahwaz.
[11] Rus, R. and Eltmaier, M. E. (1378), Job Stress, Translated by Gh. Khajehpour.
Tehran, Organization of Industrial Management.
[12] Rahmani, K. and Derafshi, S. (1384), Safety and Occupational Health
Management System, First Edition, Tabriz: Forouzesh Publication, P:
239.
[13] Rahimi, Sh. (1379), Job Burnout of Managers and It’s Quality, Tadbir
Magazine, 11th Year, Vol. 109.
[14] Saatchi, M. (1370), Psychology in Organization Work and Management,
Tehran, State Management Education Center.
[15] Saatchi, M. (1378), Industrial and Organizational Psychology, First Edition,
Tehran, Virayesh Publication.
[16] Saatchi, M. (1379), Practical Psychology for Managers, Second Edition,
Tehran, Virayesh Publication.
[17] Sa’adart, A. (1375), Effect of Exhaution on Personnel Effectiveness, Management
Science Magazine, 33: 19-26.

[18] Salmani, D. and Radmand, M., Study of Organization and Management
Role on Indication of Job Deviant Behaviors.
[19] Shermer Horen, A. J. (1381), Management of Organizational Behavior,
Translated by Mahdi Irannezhad Parizi. First Edition, Tehran, Modiran
Publication, P: 574.
[20] Sholts, D. and Sholts, S. (1383), Character Theories, Translated by Seyed
Mohamadi. Sixth Edition. Tehran: Virayesh Publication.
[21] Fathi Ashtiani,A. and Dastani, M. (1388), Psychological Tests: Character
Assessment and Emotional Health, Tehran: Be’sat Publication.
[22] Garousi, F. and Mir, T. (1381), Character Assessment, Application of
Factor Analysis in Character Studies. Tabriz, Jame’eh Pazhouh, P: 324.
[23] Golparvar, M. and Khaksar, S., Anti Production Behavior from the Point
of View of Supervisors and Managers.
[24] Golparvar, M. and Vaseghi, Z. (1389 B), Organizational Injustice, Perceived
Emotional Conflict and Deviant Behaviors: An Introduction to
Norms Pathology Center Systems Hypothesis, Second Conference on Iran
Industrial and Organizational Psychology, 3 and 4th of Esfand, 1389, Islamic
Azad University of Khorasgan.
[25] Liter Meslesh, P. (2001), Relaxation in job, Translated by Zahra Yousefi,
Mohamadreza A’bedi (1387), Tehran, Gap Publication.
[26] Mehdad, A. and zadegan, M. (1389), Iran: Contraction on Citizen Organization
Behavior and Anti Production Behaviors of Personnel In Car
Companies of Iran and Malaysia, New Findings in Psychology Magazine.
[27] Mehdad, A. (1389), Industrial and Organizational Psychology, Tehran,
Jangal Publication.
[28] Najafi, M., Solati Dehkordi, S. K., and Forouzbakhsh, F. (1379), Relationship
Between Job Burnout with Emotional Health Among Personnel
of Research and Production Center of Nuclear Fuel of Isfahan, University
of Medical Science of Shahrkord, 2 (2): 31-41.
[29] Mehdad, A. (1389), Conscientiousness as Moderator of the Relation Between
Job Stress and Deviant Behavior of Organization. Second Conference
on Iran Industrial and Organizational Psychology, 3 and 4th, Esfand,
Islamic Azad University of Khorasgan.

[30] Spector, P. E. and Fox, S. (2005), A model of counterproductive work
behavior. In: S. Fox and P. E. Spector, Editors, counterproductive workplace
behavior: Investigations of actors and targets, APA, Washington.
DC, pp: 151-174.
[31] Spector P. E., Fox, S., Penney, L. M., Bruursema, K., Goh, A., and
Kessler, S. (2005), Dimensionality counterproductive, Journal of Vocational
Behavior, 68: 446-460.
[32] Barry, A. (1983), Stress & burnout in the human service professions. New
York: Pergamum press.
[33] Garden, A. M. (1987), Depersonalization: A valid dimension of burnout.
Human relation, Vol. 40.
[34] Mazur, P. J. (1986), The Relationship between the principals leadership
style, the organization and the teachers, personality: NORTHEASTERN
university.
[35] Jackson, S. E. and Schuler, R. S. (1986), Toward & understanding of the
burnout phenomenon. Journal of Applied psychology, Vol. 71, pp: 630-
640.
[36] Smith. (1979), Subtle revolution. Demography. Licensed by population
association of America. Vol. 22, pp: 185-198.
[37] Brown, S. P. (2007), Job involvement. Encyclopedia of industrial & organizational
psychology. SAGE publishing, Vol. 1, pp: 397-399.
[38] Kim, J. H., shin, H. K., and Swanger, N. (2009), Burnout and engagement:
A comparative analyses using the Bige five personality dimensions.
International journal hospitality Management, 28: 96-104.
[39] Robinson, S. L. (2008), Dysfunctional workplace behavior. In J. Barling.,
and V. L. Cooper (Eds.), The sage handbook of organization behavior,
pp: 141-159. Thousand Oaks, CA: SAGE.
[40] Freudenberger, A. (1975), The stuff burnout syndrome in alternative institutions
journal of psychotherapy, 1 (12), 21-27.
[41] Mazur, P. J. (1986), The Relationship between the principals’ leadership
style, organization and the teachers, personality: New York: John Wiley
and sons.