تأثیر سبک رهبری بر نوآوری بهره وری خدمات و فرایندهابا توجه به نقش تعدیل گری تسهیم دانش

مدیریت بهره‌وری

مقاله 4، دوره 12، 2(45)تابستان، تیر 1397، صفحه 93-113   

نوع مقاله: علمی پژوهشی

نویسندگان

ابوطالب مطلبی ورکانی^{* 1}؛ رویا متاجی²؛ علی علیمحمد پور³

¹استادیار مدیریت آموزشی،دانشگاه علوم دریایی امام خمینی(ره)،نوشهر، ایران

²کارشناس ارشد مدیریت،واحد چالوس،دانشگاه آزاد اسلامی،چالوس،ایران

³مدرس دانشگاه، دانشگاه علوم دریایی امام خمینی(ره)،نوشهر، ایران

چکیده

هدف از این تحقیق بررسی تأثیر سبک رهبری بر نوآوری بهره وری خدمات و فرایندها، با توجه به نقش تعدیل گری تسهیم دانش در شعبات بانک مهر اقتصاد غرب استان مازندران است. روش تحقیق توصیفی از نوع پیمایشی می باشد. جامعه آماری تحقیق 800 نفر از کارکنان بانک مهر اقتصاد غرب استان مازندران و حجم نمونه با استفاده از جدول مورگان 260 نفر تعیین گردیده است. در این تحقیق از روش نمونه گیری غیراحتمالی و از نوع تصادفی ساده استفاده شده است. ابزارهای استفاده شده در این تحقیق، پرسش نامه رهبری تحول کاریزماتیک و رهبری تراکنشی دن هارتوگ و همکاران(2007)، پرسش نامه نوآوری بهره وری خدمات پالادینو(2008)، پرسش نامه نوآوری فرآیندها وانگ واِحمِد(2004) و پرسش نامه تسهیم دانش دن هارتوگ و همکاران(2007) می باشد، که پایایی آنها از طریق آلفای کرونباخ به ترتیب 762/0، 725/0 و 781/0 به دست آمده و روش تحلیل عاملی برای بررسی روایی استفاده شده است. فرضیه های تحقیق با استفاده از مدل معادلات ساختاری با رویکرد حداقل مربعات جزئی از طریق نرم افزارهای SPSS و AMOS  تحلیل شده است. نتایج آزمون فرضیات نشان می دهد سبک رهبری بر نوآوری بهره وری در سازمان با توجه به نقش تعدیل گری تسهیم دانش در سازمان درشعبات بانک مهر اقتصاد غرب استان مازندران تأثیر مثبت دارد. 

کلیدواژه‌ها

رهبری تحول کاریزماتیک؛ رهبری تراکنشی؛ نوآوری خدمات و فرایند؛ تسهیم دانش

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