راهبردهای مدیریت شهری هوشمند(رویکردی جهت ارتقای مدیریت بهره‌وری شهری)

مدیریت بهره‌وری

دوره 16، 4(63)زمستان، دی 1401، صفحه 185-216   

نوع مقاله: علمی پژوهشی

شناسه دیجیتال (DOI): 10.30495/qjopm.2022.1946974.3276

نویسندگان

عارف منادی^{* 1}؛ مصطفی بهزادفر²

¹دانشجوی پسا دکترای گروه مدیریت شهری دانشگاه علم و صنعت، تهران، ایران.

²استاد گروه شهرسازی، دانشگاه علم و صنعت، تهران، ایران

چکیده

امروزه شیوه مطلوب ادارة شهرها با اعمال نظام مدیریت بهره‌وری مرتبط است. بدین سبب شهرها تحت تأثیر نیروها و فرایندهای مدیریتی دچار گسترش کالبدی می‌شوند. کنترل رشد و توسعه شهرها از نظر کالبدی و جمعیتی نیازمند وجود مدیریت سازمان‌یافته و کارآمد است که بتواند تمامی عوامل و عناصر مؤثر در ادارة شهر را به نحوی مطلوب جهت پاسخگویی به نیاز شهروندان سازماندهی کند؛ زیرا شهر به‌عنوان یک منبع توسعه مطرح است و جایگاه مدیریت بهره‌وری در روند توسعه شهر و بهبود سکونت‌گاه‌های شهری نقش بسیار مهم و تعیین‌کننده دارد. در این پژوهش مؤلفه‌های شهر هوشمند و ارتباط آن با مدیریت بهره‌وری در کلانشهر تبریز بررسی شده است.. روش پژوهش حاضر توصیفی از نوع پیمایشی و از حیث هدف کاربردی است. جامعه آماری پژوهش شامل شهرداری منطقه دهگانه شهر تبریز و افراد ساکن در مناطق شهرداری تبریز در سال 1400 می‌باشند. پرسش‌شوندگان مجموعاً 120 نفر (80 نفر مرد و 40 نفر زن است) اغلب پاسخگویان را گروه جنسی مردان (67 درصد) تشکیل می‌دهند و ابزار جمع‌آوری داده­ها شامل پرسش­نامه است. یافته‌های حاصل از پژوهش که بر اساس تحلیل AHP و TOPSIS انجام شده، نشان میدهد که مناطق 7 و 5 و 10 از نظر مدیریت بهره‌وری هوشمند در وضعیت مناسب قرار ندارند و به بازنگری در سیستم مدیریت بهره‌وری نیاز دارند. همچنین بازنگری در زیرساخت‌های مدیریت راهبردی، آموزش نیروی انسانی، خدماتی و کاربردی برای استقرار شهرداری الکترونیک در شهرداری تبریز امر ضرور است.

کلیدواژه‌ها

مدیریت بهره‌وری؛ مدیریت بهره‌وری هوشمند؛ مدیریت

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