ارزیابی روابط علّی میان شاخص‌های مدل تعالی سازمانی ای‌اِف‌کیواِم با استفاده از تکنیک‌های مدل‌سازی معادلات ساختاری و دیمتل

مدیریت بهره‌وری

مقاله 1، دوره 12، 4(47)زمستان، اسفند 1397، صفحه 1-36   

نوع مقاله: علمی پژوهشی

نویسندگان

مهدی خیراندیش¹؛ بهرام موذنی²؛ گل سا تاجیک³؛ فرشید خمویی^{* 4}

¹دانشیار دانشکده مدیریت، دانشگاه شهید ستاری، تهران، ایران

²دانشجوی دکترای مدیریت منابع انسانی، دانشگاه خوارزمی، تهران، ایران

³کارشناسی ارشد، مدیریت بازاریابی، دانشکده مدیریت دانشگاه تهران، تهران، ایران

⁴دانشجوی دکترای مدیریت رفتار ی، دانشگاه خوارزمی، تهران، ایران

چکیده

مدل تعالی سازمانی ای‌اِف‌کیواِم یکی از مدل­هایی است که برای ارزیابی سازمان­ها استفاده می‌شود. این مدل ابزار کارآمدی است که مفاهیم و ارزش­های سازمانی را نهادینه نموده،و امکان شناسایی بهترین فرآیندها را فراهم می­‌آورد. علّی‌رغم آنکه در سازمان‌ها تلاش­هایی برای طراحی و عملیاتی­سازی مدل­های تعالی انجام می‌شود، اما عمدتاً به ارزیابی روابط علّی میان شاخص­های توانمندساز (رهبری، کارکنان، خط‌مشی­ها و راهبردها، منابع، فرآیندها) و نتایج (نتایج کارکنان، نتایج مشتریان، نتایج جامعه و نتایج کلیدی عملکرد) پرداخته نمی‌شود. بر این اساس، پژوهش حاضر به شناسایی شاخص­های اثرپذیر و اثرگذار مدل با استفاده از ضریب تعیین و تکنیک‌ مدل معادلات ساختاری خطی و دیمتل می‌پردازد. جامعه آماری تحقیق شامل رؤسای گروه و کارشناسان مسؤول ستادی آموزش و پرورش شهرستان تبریز می‌باشد. این تحقیق از نظر هدف توصیفی از نوع پیمایشی و از نظر نوع استفاده تحقیق کاربردی است. جهت جمع­آوری داده­های مورد نیاز از پرسش نامه خود ارزیابی ای‌اِف‌کیواِم استفاده شد. یافته­های تحقیق نشان داد شاخص­ نتایج جامعه به‌عنوان مهم­ترین عامل اثرگذار و شاخص منابع و مشارکت به‌عنوان مهم­ترین شاخص اثرپذیر شناسایی شدند.

کلیدواژه‌ها

ارزیابی علّی؛ ای‌اِف‌کیو‌اِم؛ معادلات ساختاری؛ دیمتل

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