رابطة علّی بین فرهنگ سازمانی و سکوت سازمانی با بهره وری نیروی انسانی با میانجیگری رفتار شهروند سازمانی در بین کارکنان شهرداری

مدیریت بهره‌وری

مقاله 3، دوره 12، 3(46)پاییز، آذر 1397، صفحه 69-96   

نوع مقاله: علمی پژوهشی

نویسندگان

ذکراله مروتی^{* 1}؛ فتانه فتحی²؛ زهره برزگر³

¹استادیارگروه روانشناسی،دانشگاه زنجان،زنجان، ایران

²دانشجوی دکتری روانشناسی تربیتی، دانشگاه بوعلی سینا، همدان، ایران

³دانشجوی دکتری گروه روانشناسی،واحد زنجان ،دانشگاه آزاد اسلامی، زنجان، ایران

چکیده

هدف از انجام پژوهش حاضر، بررسی رابطة علّی بین فرهنگ سازمانی و سکوت سازمانی با بهره وری نیروی انسانی با میانجیگری رفتار شهروند سازمانی در بین کارکنان شهرداری شهر زنجان بود. در این مطالعه علّی-همبستگی، جامعه آماری شامل نمونه ای به تعداد 180 نفر از کارکنان شهرداری شهر زنجان بودند،که به روش تصادفی چند مرحله ای برای شرکت در پژوهش انتخاب شدند. ابزارهای استفاده شده در این پژوهش پرسش نامه بهره وری نیروی انسانی هرسی و گلداسمیت (1999)، پرسش نامه رفتار شهروند سازمانی پودساکف و همکاران (1991)، پرسش نامه فرهنگ سازمانی دنیسون (2000) و پرسش نامه استاندارد سکوت سازمانی موریسون ومیلیکن (2000) بودند. ارزیابی مدل پیشنهادی با استفاده از روش تحلیل مسیر نرم افزار (AMOS-22) انجام گرفت. بر اساس نتایج این پژوهش، مدل پیشنهادی روابط علّیبین متغیرهای مذکور، از برازش قابل قبولی برخوردار بود. به طور کلی، در مدل پیشنهادی پژوهش، نتایج نشان دادند که فرهنگ سازمانی هم به صورت مستقیم و هم به صورت غیرمستقیم از طریق رفتار شهروند سازمانی با بهره وری نیروی انسانی رابطه دارد. همچنین نتایج نیز نشان داد سکوت سازمانی از طریق رفتار شهروند سازمانی با بهره وری نیروی انسانی رابطه دارد.

کلیدواژه‌ها

فرهنگ سازمانی؛ سکوت سازمانی؛ رفتارشهروندسازمانی؛ بهره وری نیروی انسانی و کارکنان شهرداری

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