شناسایی عوامل مؤثر بر ارتقای بهره‌وری کارکنان دورکاری در دوران بیماری کووید19 با استفاده از تکنیک‌های فازی

مدیریت بهره‌وری

دوره 16، 2(61)تابستان، تیر 1401، صفحه 101-138   

نوع مقاله: علمی پژوهشی

شناسه دیجیتال (DOI): 10.30495/qjopm.2022.1938636.3213

نویسندگان

علیرضا امینی¹؛ ریحانه دری گیو²؛ مریم احمدی زهرانی^{* 3}

¹استادیار گروه مدیریت بازرگانی، دانشکده اقتصاد، مدیریت و حسابداری، دانشگاه شیراز، شیراز، ایران.

²دانشجوی کارشناسی ارشد مدیریت صنعتی،دانشکده اقتصاد،مدیریت وعلوم اجتماعی، دانشگاه شیراز.شیراز،ایران

³استادیار گروه مدیریت، دانشکده اقتصاد، مدیریت و علوم اجتماعی، دانشگاه شیراز. شیراز، ایران

چکیده

شناخت و مدیریت عوامل مؤثر بر بهره‌وری کارکنان از اهمیت بسزایی برخوردار است. باوجوداین، مورد بررسی چندانی قرار نگرفته است. از طرفی دورکاری به‌عنوان یکی از عوامل مؤثر بر اقتصاد جهانی، موضوعی است که امروزه توجه اندیشمندان را به خود جلب است و اهمیت آن در زمان شیوع بیماری کووید 19 جای بحث فراوان دارد. به همین منظور هدف اصلی این پژوهش شناسایی عوامل مؤثر بر بهره‌وری کارکنان به‌صورت دورکاری در دوران بیماری کووید 19 است. پژوهش حاضر شامل دو بخش کیفی و کمی است. بدین منظور بخش کیفی با بررسی ادبیات تحقیق و مروری نظام‌مند بر مطالعات و با استفاده از روش دلفی فازی عوامل مؤثر بر ارتقای بهره‌وری کارکنان دورکاری در قالب مدلی با 7 بعد و 21 شاخص استخراج شد که این هفت بعد عبارتند از: عوامل فیزیولوژیکی و روان‌شناسی، عوامل اجتماعی، عوامل سازمانی، عوامل فنّاورانه و عوامل موقعیتی مرتبط با محیط کار. در بخش کمی 35 نفر از کارشناسان شرکت کارگزاری تدبیرگران با استفاده از پرسشنامه خبره محور طراحی‌شده، پس‌ازآن به ‌منظور تبیین و ارزیابی وزن عوامل و روابط میان آنان از تکنیک بهتری-بدترین فازی و از رویکرد دیماتل فازی استفاده شده است. نتایج پژوهش نشان می‌دهد که عوامل فیزیولوژیکی دارای بیشترین اهمیت و عوامل فنّاورانه دارای کمترین اهمیت در میان عوامل اصلی و میزان تأثیر وضعیت جسمی و جنسیت کارکنان دارای بیشترین اهمیت و کیفیت کار دارای کمترین اهمیت در میان شاخص‌های فرعی دارند.

کلیدواژه‌ها

بهره‌وری کارکنان دورکاری؛ دورکاری؛ تکنیک بهتری-بدترین فازی؛ تکنیک دیمتل فازی؛ بیماری کووید 19

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