شناسایی و اولویت بندی ابعاد و مولفه های استراتژی آموزش و توسعه نیروی انسانی مبتنی بردانش در صنعت بانکداری در عصر دیجیتال(مطالعه موردی : بانک ملت)

مجله توانمندسازی سرمایه انسانی

مقاله 7، دوره 6، شماره 2 - شماره پیاپی 21، شهریور 1402، صفحه 199-214   

نوع مقاله: مقاله پژوهشی

نویسندگان

فرشته افتخارنژاد^{* 1}؛ مجید جهانگیر فرد¹؛ علی مهدی زاده اشرفی²؛ تورج مجیبی³

¹گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه ، ایران

²استادیار گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه ، ایران

³گروه مدیریت، واحد فیروزکوه، دانشگاه آزاد اسلامی، فیروزکوه

چکیده

با تغییرات سریع محیطی، ظهور و پیچیده تر شدن مشاغل و وظایف شغلی جدید، و رقابت در محیط به سرعت در حال تغییر کسب و کار امروزی و لزوم پاسخ گویی به نیازهای مشتریان، نقش آموزش و تغییر در دانش، مهارت، توانایی‌ها و رفتار کارکنان محسوس می‌باشد. پژوهش حاضر با هدف شناسایی و تبیین مؤلفه‌ها و شاخص‌های استراتژی آموزش و توسعه نیروی انسانی مبتنی بر دانش در صنعت بانکداری در بخش دولتی انجام شده است.در ابتدا با استفاده از ادبیات نظری موضوع مؤلفه های استراتژی آموزش و توسعه و مدیریت دانش استخراج گردید و در بخش بعد از طریق روش دلفی و مصاحبه با 15 نفر از خبرگان مدیریت منابع انسانی در بانک ملت و با استفاده از پرسشنامه نیمه‌ساختار یافته مؤلفه‌ها و شاخص های استراتژی آموزش و توسعه نیروی انسانی مبتنی بر دانش تعیین گردید . پس از طراحی پرسشنامه مقایسات زوجی ، مؤلفه ها و شاخص‌ها وزن دهی و رتبه‌بندی شدند. یافته های پژوهش حکایت از این دارد برای پیاده سازی موفق مدیریت دانش در استراتژی آموزش و توسعه در حوزه منابع انسانی می‌بایست در پنج حوزه تعیین نیازهای آموزشی ، تعیین اهداف آموزش و توسعۀ منابع انسانی ، تعیین محتوای دوره‌ها ، بکارگیری اصول و مبانی یادگیری اجرا و ارزشیابی مجموعا به 24 شاخص در زمینه‌های ساختاری ، ارزشی و رفتاری در مدیریت دانش توجه نمود

کلیدواژه‌ها

آموزش و توسعه؛ استراتژی؛ مدیریت دانش؛ بانکداری

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نحوه استناد به مقاله:

افتخارنژاد فرشته، جهانگیر فرد مجید، مهدی‌زاده‌اشرفی علی ، مجیبی تورج (1402). شناسایی و اولویت بندی ابعاد و مولفه های استراتژی آموزش و توسعه نیروی انسانی مبتنی بردانش در صنعت بانکداری در عصر دیجیتال(مطالعه موردی : بانک ملت). مجله توانمندسازی سرمایه انسانی، 6 (2)، 199-214 https://jhce.rasht.iau.ir/article_699312.html