رابطه سرمایه روانشناختی و مدیریت هیجانهای شغلی با توجه به نقش میانجی سرسختی روانشناختی در کارکنان بیمارستانهای شهرستان خرم آباد

دانش و پژوهش در روان شناسی کاربردی

دوره 23، شماره 4 - شماره پیاپی 90، اسفند 1401، صفحه 17-28   

نوع مقاله: مقاله پژوهشی

شناسه دیجیتال (DOI): 10.30486/jsrp.2020.1906884.2562

نویسندگان

سهیل سرشار¹؛ زهره رافضی^{* 2}؛ مهدی خانجانی²؛ الهام ساعی³

¹کارشناسی ارشد روانشناسی صنعتی سازمانی. دانشگاه علامه طباطبایی تهران.

²استادیار دانشکده روانشناسی، دانشگاه علامه طباطبایی، تهران، ایران.

³دکترای روانشناسی دانشگاه شهید چمران اهواز، اهواز، ایران

چکیده

هدف این پژوهش بررسی رابطه سرمایه روانشناختی و مدیریت هیجانهای شغلی با توجه به نقش میانجی سرسختی روانشناختی در کارکنان بیمارستانهای شهرستان خرم آباد بود. طرح پژوهش، رابطه­ای از نوع الگویابی معادلات ساختاری بود. جامعه آماری این پژوهش شامل تمام کارکنان بیمارستان­های شهرستان خرم آباد در سال 1398 بودند که به صورت تمام وقت مشغول به کار بودند، که از بین آنها در نهایت تعداد 224 نفر به عنوان نمونه با روش نمونه­گیری تصادفی مرحله­ای انتخاب شدند و به پرسشنامه­های مدیریت هیجانات شغلی(Diefendorff et al. , 2005)، سرمایه روانشناختی (Luthans et al. , 2007) و سرسختی روانشناختی (Kobasa et al. , 1982) پاسخ دادند. نتایج نشان داد که مدل پیش­بینی مدیریت هیجان­های شغلی بر اساس سرمایه روانشناختی و نقش میانجی سرسختی روانشناختی از برازش قابل قبولی برخوردار است. یافته­ها نشان داد که سرمایه روانشناختی به طور منفی با اقدام سطحی و به طور مثبت با اقدام عمیق رابطه  دارد. همچنین یافته­ها نشان داد که سرسختی روانشناختی در رابطه سرمایه روانشناختی با اقدام سطحی و اقدام عمیق نقش میانجی داد.  

کلیدواژه‌ها

مدیریت هیجان‌های شغلی؛ سرمایه روانشناختی؛ سرسختی روانشناختی؛ کارکنان بیمارستان

مراجع

Arab Taheri, M., Bakhtiari, S. B., & Asadi, J. (2015). The role of psychological Hardiness components in predicting students' self-efficacy. The First International Comprehensive Congress of Iranian Psychology, Tehran. [In Persian]

Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115.

Avey JB, Luthans F., Smith R. M., Palmer N. F.(2010). "Impact of positive psychological capital on employee wellbeing over time"; Journal Occupational Health Psychology, Vol. 15, pp. 17-28, 2010.

Avey, J. B., Reichard, R. J., Luthans F, Mhatre, K. H. (2011). Meta-analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance. Human resource development quarterly; 22(2): 127-52.

Brandt T., Gomes J., Boyanova, D. (2011). Personality and psychological capital as European countries. Finnish. Journal of Business Economics; 3(11)
263-89.

Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: comparing two perspectives of people work. Journal of Vocational Behavior.60 (1), 17–39.

Bryman, A. (2004). The Disneyization of Society. Sage, London. Deighton, J. (1992). The consumption of performance. Journal of Consumer Research, 19(3): 362-372.

Ching-Sheue, F. U. (2014). An exploration of the relationship between psychological capital and the emotional labor of Taiwanese preschool teachers. Journal of Studies in Social Sciences, 7(2), 226-246.

Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66(2), 339-359.

Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95–110.

Grandey, A. A. (2003). When 'the show must go on': Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46(1), 86-96.

Grandey, A. A., Fisk, G. M., & Steiner, D. D. (2005). Must “service with a smile” be stressful? The moderating role of personal control for American and French employees. Journal of Applied Psychology, 90(5), 893-904.

Gursoya, D., Boylub, Y. & Avcic, U. (2011). Identifying the complex relationships among emotional labor and its correlates. International Journal of Hospitality Management. doi:10.1016/j.ijhm.2010.10.009.

Hochschild, A.R. (1979). Emotion work, feeling rules, and socialstructure. The American Journal of Sociology, 85(3): 551–575.

Hur, W. M., Rhee, S. Y., & Ahn, K. H. (2016). Positive psychological capital and emotional labor in Korea: The job demands-resources approach. The International Journal of Human Resource Management, 27, 477–500.

Khalatbari, J., Bahari, S.) 2010(. The relationship between resilience and life satisfaction. Journal of Educational Psychology; 2(1): 83-94. [In Persian]

Kobasa, S. C. (1979). Stressful life events, personality, and health: An inquiry into hardiness. Journal of Personality and Social Psychology, 37, 1–11.

Kobasa, S. C. (1982). Commitment and coping in stress resistance among lawyers. Journal of Personality and social Psychology, 42(4), 707.

Kobasa, S. C., & Puccetti, M. C. (1983). Personality and social resources in stress resistance. Journal of personality and social psychology, 45(4), 839.

Kruml, S. M., & Geddes, D. (2000). Catching fire without burning out: Is there an ideal way to perform emotional labor. Emotions in the workplace: Research, theory, and practice, 177-188.

Lee, Y. H. (2012). Antecedents and consequences of emotional labor in head coaches of NCAA Division I Program (Doctoral dissertation, The Ohio State University).

Luthans, F. (2002). The need for and meaning of positive organizational behavior. Journal of organization behavior,3, 695-706.

Luthans, F; Avolio, B. J; Avey, J. B & Norman, S. M. (2007). Positive Psychological Capital: Measurement and Relationship with Performance and Satisfaction, Personnel Psychology, 60, 541-572.

Maddi, SR. (2007). Relevance of Hardiness Assessment and Training to the Military Context. MILITARY PSYCHOLOGY, 19(1), 61–70.

Mazzetti, G., Guglielmi, D., & Topa, G. (2020). Hard enough to manage my emotions: How hardiness moderates the relationship between emotional demands and exhaustion. Frontiers in Psychology, 11.

Mullere, R. O. (1997) Structural equation modeling: Back to the basics. Structural equation modeling, 4, 353-369.

Najjar, A. (2016). The relationship between psychological hardiness, personality traits and social support with mental health and quality of life. Semnan, Iran: Islamic Azad University of Garmsar Branch.

Ndlovu, V., & Ferreira, N. (2019). Students’ psychological hardiness in relation to career adaptability. Journal of Psychology in Africa, 29(6), 598-604.

Ng, S. M., & Lee, T. M. (2020). The mediating role of hardiness in the relationship between perceived loneliness and depressive symptoms among older. Aging & mental health, 24(5), 805-810.

Okun, O. (2020). The Positive Face of Human Capital, Psychological Capital, and Well-Being. In Maintaining Social Well-Being and Meaningful Work in a Highly Automated Job Market (pp. 145-170). IGI Global.

Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. Research in organizational behavior. Greenwich, CT:JAI Press.

Rahimian Boogar, I., Tabatabaee, S. M., Tosi, J. (2015). Attitude towards substance abuse and its outcomes: The predictive role of personality traits an demographical factors. Razi Journal of MedicalSciences Razi Journal of Medical Sciences, 21(129):39-50. [In Persian]

Rajabi, H. (2014). The effect of psychological capital on employee job satisfaction. Master Thesis, Gorgan Branch of Azad University. [In Persian]

Santisi, G., Lodi, E., Magnano, P., Zarbo, R., & Zammitti, A. (2020). Relationship between Psychological Capital and Quality of Life: The Role of Courage. Sustainability, 12(13), 5238.

Shahsavar, R., Ghaffari, M., & Makhtoum Nejhad, R. (2018). Mediating role of psychological hardiness and perceived social support on the relationship between spiritual intelligence and happiness in the elderly women. Journal of Gerontology, 2(4), 11-21.

Tosten, R &Toprak, M.(2017). Positive psychological capital and emotional labor: A study in educational organizations. Educational leadership & management Research article, 4: 1301012 http://dx.doi.org/ 10.1080/2331186X.2017.1301012.

Wang, L. (2015). The relationship between employee psychological capital and change-supportive behavior: Mediating effect of cognitive of change. Open Journal of Social Sciences, 3, 125–133. doi:10.4236/jss. 2015.34015.

Vîrgă, D., Baciu, E. L., Lazăr, T. A., & Lupșa, D. (2020). Psychological Capital Protects Social Workers from Burnout and Secondary Traumatic Stress. Sustainability, 12(6), 2246.

Yin, H., Wang, W., Huang, S., & Li, H. (2018). Psychological capital, emotional labor and exhaustion: Examining mediating and moderating models. Current Psychology, 37(1), 343-356.